Assess the Overall Client Relationship
Ensure you have been upfront and transparent with the nature of the deliverables for your product and/or service. Draft a Scope of Work or Agreement and gain mutual alignment to the terms in writing. Be clear with what you can and cannot accomplish for the given task. This will save you time and money in the future; and your clients will respect you for it.
When It’s Time to Part Ways
Be Swift in Action and Diligent in Thought
No relationship ever starts on the premise of ending. But if you find yourself dealing with the aforementioned issues on a consistent basis, take direct steps to remedy the situation. In the long run it will be best for your firm and your client. It goes without saying; Professional is, as Professional does. No matter what the circumstance, always remain on higher ground and illustrate a first-rate level of professionalism. Here is a 5-step guide to moving on professionally and amicably:
While these experiences are generally few and far between – they can and do happen. How do you minimize the occurrence of a client break-up? Be the best business you can be. Here are some rules for the road that are proven, effective, and simple: treat others fairly, deliver on your promises, always give a client more than he/she expected, pay more attention to your client than your bottom line, reward your clients, say ‘Thank You’ [it goes a long way], and remain professional even when it is tempting not to.