You are never going to please everyone all of the time. If you’re involved in selling any kind of product or service, you already know that.
Category: Customer Service
Small business customer service reveals insight and tools to help manage the customer service process and customer relationship. Learn how to turn prospects into raving fans – your customers will love you for it.
Keeping your customer’s best interests in mind is the most simplistic and powerful way to tell how you’re doing.
As a solopreneur you have a permanent, unassailable, and easily accessible advantage relative to your larger competitors.
While growing your customer base is most certainly important, so too is retaining the customers you already have.
When things stay the same over time, as business owners we have a tendency to take our positive circumstances for granted. Sometimes, these circumstances include serving major clients that keep us cash flow positive and afloat.
There is nothing better than a customer who tells all their friends about your business. Customer advocacy can drive real growth because it’s not for sale.
Here’s an inside look at sound strategies every small business can use to retain more customers.
The golden rule of customer service is to always engage your customers, and social media is a great way to start.
Service reps need to have a wide variety of skills to be able to satisfy today’s customer. Training should go beyond product knowledge and old school canned responses.
Once the perpetually aggrieved customer has latched on to you and begun their demands, it’s time to step away and get back to the business of serving those who appreciate and value your contributions.