When things stay the same over time, as business owners we have a tendency to take our positive circumstances for granted. Sometimes, these circumstances include serving major clients that keep us cash flow positive and afloat.
Category: Customer Service
Small business customer service reveals insight and tools to help manage the customer service process and customer relationship. Learn how to turn prospects into raving fans – your customers will love you for it.
Your customers are worth a lot more than their first purchase. You can increase your customer retention and customer value by making time to turn your loyal customers into brand advocates.
Here’s an inside look at sound strategies every small business can use to retain more customers.
The golden rule of customer service is to always engage your customers, and social media is a great way to start.
Service reps need to have a wide variety of skills to be able to satisfy today’s customer. Training should go beyond product knowledge and old school canned responses.
Once the perpetually aggrieved customer has latched on to you and begun their demands, it’s time to step away and get back to the business of serving those who appreciate and value your contributions.
As a marketer, it’s about staying top of mind. But how do you get there? It starts with knowing what and how your customer thinks as it relates to your business.
Change is always on the horizon. A genuine commitment to putting your customer first can be tough, but it is always the right thing to do.
Every customer you retain generates profit for your bottom line. Every sale you make to an existing customer comes at a much cheaper investment, when compared with acquiring new customers.
Customer reviews play a big part in how people view your business nowadays. So, you should do anything you can to harness the feedback.