Here are a few things to consider when expressing empathy and integrating it into your company culture.
Category: Customer Service
Small business customer service reveals insight and tools to help manage the customer service process and customer relationship. Learn how to turn prospects into raving fans – your customers will love you for it.
Learn how to provide a great customer experience through live chat.
Here are four tips to keep in mind as you seek to build deeper connections with your customers.
Instead of sitting at your desk waiting for the phone to ring, in today’s competitive business environment, you must think differently.
Follow these quick tips to woo clients and employees on a limited budget.
It helps to take these five steps when vetting a software-as-a-service (SaaS) or crowdsourced platform for customer support:
Here are four tips to help make uncomfortable customer conversations go more smoothly.
With the competitive climate in the service industry, it’s critical to do something that sets your company apart.
When determining who’s responsible for the customer’s experience, I say hands down it’s leadership!
With customers flocking to the web to do business and start conversations, live chat may very well be the future of customer service, if done right.