As I sit in the front waiting area of a client’s business watching the walk-in traffic, one observation is constant – the excited looks on most of their customers faces!
Category: Customer Service
Small business customer service reveals insight and tools to help manage the customer service process and customer relationship. Learn how to turn prospects into raving fans – your customers will love you for it.
The movie ‘Fifty Shades of Grey’ has become “Universal Pictures’…
Trust is an important part of doing business. What customer is going to do business with a company they don’t even trust?
It is easy to dismiss the complaint as wrong or irrelevant, but instead ask yourself how you can use it to improve your business.
There’s no shame in contacting your ex-customers; it’s not like calling an ex-lover and begging them to take you back. It’s more like this …
If you feel your customer service is lacking, or could use some improvement, look no further. Here are three smart tips for developing superior customer service.
Every customer counts. Follow these 6 steps to keep customers coming back time and time again.
When properly handled, each negative review is an opportunity to present your company as honorable and reliable.
Have you ever wondered how to make customer service conversations easier? The answer is simple – it takes three E’s.
As entrepreneurs we often spend our energy making a good first impression, while we pay very little attention to the end of a buying experience.