As entrepreneurs we often spend our energy making a good first impression, while we pay very little attention to the end of a buying experience.
Category: Customer Service
Small business customer service reveals insight and tools to help manage the customer service process and customer relationship. Learn how to turn prospects into raving fans – your customers will love you for it.
Regardless of the industry you operate in, there will be times when you don’t “wow” your customers.
Here’s a look at three ways call recording software can boost your bottom line.
Here’s a look at two reasons why protecting your brand is imperative.
Four ways to ensure your customers are a primary focus.
When it comes to your business, do you know if your customers actually trust you?
Building trust takes time and a lot of hard work. But it is entirely achievable if you and your team work on three of your most important core competencies.
Customers are already talking about your business, here’s how to use their feedback to your company’s advantage.
Here are a few things to consider when expressing empathy and integrating it into your company culture.
Learn how to provide a great customer experience through live chat.