It helps to take these five steps when vetting a software-as-a-service (SaaS) or crowdsourced platform for customer support:
Category: Customer Service
Small business customer service reveals insight and tools to help manage the customer service process and customer relationship. Learn how to turn prospects into raving fans – your customers will love you for it.
Here are four tips to help make uncomfortable customer conversations go more smoothly.
With the competitive climate in the service industry, it’s critical to do something that sets your company apart.
When determining who’s responsible for the customer’s experience, I say hands down it’s leadership!
With customers flocking to the web to do business and start conversations, live chat may very well be the future of customer service, if done right.
If starting a forex brokerage business is truly a passion, then here are three absolute ‘musts’ that should to be adopted into your business plan to become, and remain, competitive.
Customer testimonials can go a long way in helping others feel comfortable doing business with you the first time.
Three ways companies can take a proactive stance to eliminate unhappy customers.
Here are four quick steps to help your successfully tackle customer complaints.
In today’s highly competitive business environment, it’s critical that small businesses set the proper customer expectation.