Customer happiness isn’t easy. Most people think a great personality and a smile makes great service, but there’s more to it.
Tagged: client management
When I think back to a recent dispute with a client, I realize how important it is to navigate client confrontations with a plan.
At many points in my career, I’ve been faced with the predicament of sky-high performance expectations that can’t be fulfilled. Here’s how I handle it.
If all of your best efforts fail, it may be time to say goodbye. Here are several things to consider before you pull the plug.
We all have a tendency to misread emails. The tones we hear in our heads can dictate our responses, which could hinder our working relationships.
Don’t underestimate the complexity and nuances of managing a large project with a remote team.
The movie ‘Fifty Shades of Grey’ has become “Universal Pictures’…
Do you know what is better than promising a client the moon and the stars? Making promises you can actually keep.
Landing that first enterprise client isn’t something that comes easy, but most good things in life never do.
Here are four reasons why you should set precedence (with customers and/or clients) in your business.