Customer happiness isn’t easy. Most people think a great personality and a smile makes great service, but there’s more to it.
Tagged: client relations
When I think back to a recent dispute with a client, I realize how important it is to navigate client confrontations with a plan.
If all of your best efforts fail, it may be time to say goodbye. Here are several things to consider before you pull the plug.
It’s key to remember that not every client is valuable. There are some that you can not only live without, but would be better off doing so.
Conversations matter. They are the life blood of business relationships.
My decision to move away from year-to-year contracts was rooted in intuition at the time, but these are the proof points to back up what I perceived on a deeper level.
You’ve been hustling and putting your customer’s needs first, for a long time. But that can’t last forever.
The movie ‘Fifty Shades of Grey’ has become “Universal Pictures’…
Find out what kind of clients you are working with by asking yourself the following questions early on.
Growing a healthy and sustainable business often means assessing the…