While “re-accommodating” customers is a policy for some, it is an opportunity for small brands to step up and show big brands how it should be done.
Tagged: customer experience
Customer feedback provides you with the data you need to win back customers, increase lifetime value and improve your product or service.
Knowing how to engage with customers and handle reviews properly is key to your company’s success.
Customer service is always a tricky affair. It is especially so when it comes to hospitality and luxury hotels.
You are never going to please everyone all of the time. If you’re involved in selling any kind of product or service, you already know that.
As a solopreneur you have a permanent, unassailable, and easily accessible advantage relative to your larger competitors.
While growing your customer base is most certainly important, so too is retaining the customers you already have.
There is nothing better than a customer who tells all their friends about your business. Customer advocacy can drive real growth because it’s not for sale.
Here’s an inside look at sound strategies every small business can use to retain more customers.
Is employee silence a component of your company culture? If so, take a good, hard and honest look at what might be contributing to this scenario.