Knowing how to engage with customers and handle reviews properly is key to your company’s success.
Tagged: customer experience
Customer service is always a tricky affair. It is especially so when it comes to hospitality and luxury hotels.
You are never going to please everyone all of the time. If you’re involved in selling any kind of product or service, you already know that.
As a solopreneur you have a permanent, unassailable, and easily accessible advantage relative to your larger competitors.
While growing your customer base is most certainly important, so too is retaining the customers you already have.
Your customers are worth a lot more than their first purchase. You can increase your customer retention and customer value by making time to turn your loyal customers into brand advocates.
Here’s an inside look at sound strategies every small business can use to retain more customers.
Is employee silence a component of your company culture? If so, take a good, hard and honest look at what might be contributing to this scenario.
Service reps need to have a wide variety of skills to be able to satisfy today’s customer. Training should go beyond product knowledge and old school canned responses.
Here’s a look at seven quick and practical tips to spread delight on Black Friday and the days ahead; ultimately, setting the stage for a more enjoyable (and profitable) holiday shopping season.