Chatbots can enhance the customer service experience. Here’s a look at why bots are useful and how to use them correctly.
Tagged: customer experience
Prioritizing something “fuzzy” like customer love is often viewed as a nice-to-have because ROI is too vague. We beg to differ.
Your reputation in business is everything, and here’s a look at how we empowered our customers and clients to build ours for us.
While “re-accommodating” customers is a policy for some, it is an opportunity for small brands to step up and show big brands how it should be done.
Customer feedback provides you with the data you need to win back customers, increase lifetime value and improve your product or service.
Knowing how to engage with customers and handle reviews properly is key to your company’s success.
Customer service is always a tricky affair. It is especially so when it comes to hospitality and luxury hotels.
You are never going to please everyone all of the time. If you’re involved in selling any kind of product or service, you already know that.
As a solopreneur you have a permanent, unassailable, and easily accessible advantage relative to your larger competitors.
While growing your customer base is most certainly important, so too is retaining the customers you already have.