Here’s a look at four proven ways you can help transform customers into walking advertisements for your brand.
Tagged: customer loyalty
It’s not enough to just have a social media account these days. You have to learn to leverage the platform and connect with your fans so that they become loyal customers.
When things stay the same over time, as business owners we have a tendency to take our positive circumstances for granted. Sometimes, these circumstances include serving major clients that keep us cash flow positive and afloat.
Your customers are worth a lot more than their first purchase. You can increase your customer retention and customer value by making time to turn your loyal customers into brand advocates.
Here’s an inside look at sound strategies every small business can use to retain more customers.
Service reps need to have a wide variety of skills to be able to satisfy today’s customer. Training should go beyond product knowledge and old school canned responses.
Every customer you retain generates profit for your bottom line. Every sale you make to an existing customer comes at a much cheaper investment, when compared with acquiring new customers.
Building a sustainable business is about having these elements in place and meeting the changing expectations and buying behaviors of today’s customers.
Here’s a look at why a discount pricing strategy may be less than desirable for your small business.
There’s no shame in contacting your ex-customers; it’s not like calling an ex-lover and begging them to take you back. It’s more like this …