The best leaders recognize the importance of excellent customer experience. They conduct their due diligence to design the experience and carry it out.
Tagged: customer loyalty
Your reputation in business is everything, and here’s a look at how we empowered our customers and clients to build ours for us.
Here’s a look at four proven ways you can help transform customers into walking advertisements for your brand.
It’s not enough to just have a social media account these days. You have to learn to leverage the platform and connect with your fans so that they become loyal customers.
When things stay the same over time, as business owners we have a tendency to take our positive circumstances for granted. Sometimes, these circumstances include serving major clients that keep us cash flow positive and afloat.
There is nothing better than a customer who tells all their friends about your business. Customer advocacy can drive real growth because it’s not for sale.
Here’s an inside look at sound strategies every small business can use to retain more customers.
Service reps need to have a wide variety of skills to be able to satisfy today’s customer. Training should go beyond product knowledge and old school canned responses.
Every customer you retain generates profit for your bottom line. Every sale you make to an existing customer comes at a much cheaper investment, when compared with acquiring new customers.
Building a sustainable business is about having these elements in place and meeting the changing expectations and buying behaviors of today’s customers.