The cornerstone motto of customer service has forever been, “The customer is always right.” Those of you who have worked in the field know this is untrue. But to earn a positive business reputation, it’s better to treat them as if they are.
Tagged: customer satisfaction
While Net Promoter Score (NPS) is a business metric designed to gauge customer loyalty, using it to inform countless business decisions is kind of genius.
The power of customer relationships shouldn’t be underestimated, especially if you value customer loyalty, positive reviews and word-of-mouth advertising.
Customer happiness isn’t easy. Most people think a great personality and a smile makes great service, but there’s more to it.
At many points in my career, I’ve been faced with the predicament of sky-high performance expectations that can’t be fulfilled. Here’s how I handle it.
If all of your best efforts fail, it may be time to say goodbye. Here are several things to consider before you pull the plug.
If you’re striving to make improvements in customer service, live chat is a no-brainer.
You are never going to please everyone all of the time. If you’re involved in selling any kind of product or service, you already know that.
Once the perpetually aggrieved customer has latched on to you and begun their demands, it’s time to step away and get back to the business of serving those who appreciate and value your contributions.
As a marketer, it’s about staying top of mind. But how do you get there? It starts with knowing what and how your customer thinks as it relates to your business.