The best leaders recognize the importance of excellent customer experience. They conduct their due diligence to design the experience and carry it out.
Tagged: Customer Service
The cornerstone motto of customer service has forever been, “The customer is always right.” Those of you who have worked in the field know this is untrue. But to earn a positive business reputation, it’s better to treat them as if they are.
The power of customer relationships shouldn’t be underestimated, especially if you value customer loyalty, positive reviews and word-of-mouth advertising.
Customer happiness isn’t easy. Most people think a great personality and a smile makes great service, but there’s more to it.
When I think back to a recent dispute with a client, I realize how important it is to navigate client confrontations with a plan.
Chatbots can enhance the customer service experience. Here’s a look at why bots are useful and how to use them correctly.
At many points in my career, I’ve been faced with the predicament of sky-high performance expectations that can’t be fulfilled. Here’s how I handle it.
Prioritizing something “fuzzy” like customer love is often viewed as a nice-to-have because ROI is too vague. We beg to differ.
Your reputation in business is everything, and here’s a look at how we empowered our customers and clients to build ours for us.
While “re-accommodating” customers is a policy for some, it is an opportunity for small brands to step up and show big brands how it should be done.