At many points in my career, I’ve been faced with the predicament of sky-high performance expectations that can’t be fulfilled. Here’s how I handle it.
Tagged: Customer Service
Prioritizing something “fuzzy” like customer love is often viewed as a nice-to-have because ROI is too vague. We beg to differ.
Your reputation in business is everything, and here’s a look at how we empowered our customers and clients to build ours for us.
While “re-accommodating” customers is a policy for some, it is an opportunity for small brands to step up and show big brands how it should be done.
It’s key to remember that not every client is valuable. There are some that you can not only live without, but would be better off doing so.
Customer feedback provides you with the data you need to win back customers, increase lifetime value and improve your product or service.
My decision to move away from year-to-year contracts was rooted in intuition at the time, but these are the proof points to back up what I perceived on a deeper level.
If you’re striving to make improvements in customer service, live chat is a no-brainer.
Ultimately, small businesses are more empowered with the use of an integrated platform that manages sales, marketing and service automation.
Although we’d like to think that we would see a bad review coming, the truth is that most negative reviews blind side us.