Technology trend experts suggest 2015 will be a big year for beacons. But what exactly are beacons and how will they impact your company’s brand experience?
Tagged: Customer Service
As I sit in the front waiting area of a client’s business watching the walk-in traffic, one observation is constant – the excited looks on most of their customers faces!
It’s time to factor your social media presence into the equation, and here are three reasons why.
The movie ‘Fifty Shades of Grey’ has become “Universal Pictures’…
Trust is an important part of doing business. What customer is going to do business with a company they don’t even trust?
Every interaction a client or prospect has with your company matters. What are you doing to deliver the most memorable experience possible?
It is easy to dismiss the complaint as wrong or irrelevant, but instead ask yourself how you can use it to improve your business.
There’s no shame in contacting your ex-customers; it’s not like calling an ex-lover and begging them to take you back. It’s more like this …
Gone are the days when you had to run a massive conglomerate to benefit from call recording and workforce optimization technology.
If you feel your customer service is lacking, or could use some improvement, look no further. Here are three smart tips for developing superior customer service.