While Net Promoter Score (NPS) is a business metric designed to gauge customer loyalty, using it to inform countless business decisions is kind of genius.
Tagged: customer success
The power of customer relationships shouldn’t be underestimated, especially if you value customer loyalty, positive reviews and word-of-mouth advertising.
Prioritizing something “fuzzy” like customer love is often viewed as a nice-to-have because ROI is too vague. We beg to differ.