While Net Promoter Score (NPS) is a business metric designed to gauge customer loyalty, using it to inform countless business decisions is kind of genius.
Tagged: online surveys
Customer reviews play a big part in how people view your business nowadays. So, you should do anything you can to harness the feedback.
When you start a business, there is nothing more fulfilling than your first sale. You’ve successfully convinced someone, somewhere, that they need what you offer (and at your price). But do you know why?
Here’s a quick way to solicit honest opinions without stepping on any toes — and find out your strengths and weaknesses.
Customers are already talking about your business, here’s how to use their feedback to your company’s advantage.