As entrepreneurs we often spend our energy making a good first impression, while we pay very little attention to the end of a buying experience.
Tagged: customer retention
One of the biggest challenges for most online software businesses is churn rates — here’s how to improve it.
Four ways to ensure your customers are a primary focus.
When it comes to your business, do you know if your customers actually trust you?
Building trust takes time and a lot of hard work. But it is entirely achievable if you and your team work on three of your most important core competencies.
Instead of sitting at your desk waiting for the phone to ring, in today’s competitive business environment, you must think differently.
Ideally, most small businesses would love for every client to make repeated purchases, but you can only do this if you’re able to turn them into loyal customers first.
Discover five creative and effective ways to use social media to thank customers.
Is there a way to raise prices without losing customers or sales? Entrepreneurs weigh-in on the debate.
Consider how many untapped profit centers are within your reach.