The power of customer relationships shouldn’t be underestimated, especially if you value customer loyalty, positive reviews and word-of-mouth advertising.
Category: Customer Service
Small business customer service reveals insight and tools to help manage the customer service process and customer relationship. Learn how to turn prospects into raving fans – your customers will love you for it.
Customer happiness isn’t easy. Most people think a great personality and a smile makes great service, but there’s more to it.
When I think back to a recent dispute with a client, I realize how important it is to navigate client confrontations with a plan.
If you want to retain your hard-won customers, build their loyalty by making the following best practices part of your company’s core values.
Chatbots can enhance the customer service experience. Here’s a look at why bots are useful and how to use them correctly.
At many points in my career, I’ve been faced with the predicament of sky-high performance expectations that can’t be fulfilled. Here’s how I handle it.
Prioritizing something “fuzzy” like customer love is often viewed as a nice-to-have because ROI is too vague. We beg to differ.
Your reputation in business is everything, and here’s a look at how we empowered our customers and clients to build ours for us.
While “re-accommodating” customers is a policy for some, it is an opportunity for small brands to step up and show big brands how it should be done.
It’s key to remember that not every client is valuable. There are some that you can not only live without, but would be better off doing so.