While “re-accommodating” customers is a policy for some, it is an opportunity for small brands to step up and show big brands how it should be done.
Category: Customer Service
Small business customer service reveals insight and tools to help manage the customer service process and customer relationship. Learn how to turn prospects into raving fans – your customers will love you for it.
It’s key to remember that not every client is valuable. There are some that you can not only live without, but would be better off doing so.
Customer feedback provides you with the data you need to win back customers, increase lifetime value and improve your product or service.
If you’re striving to make improvements in customer service, live chat is a no-brainer.
Ultimately, small businesses are more empowered with the use of an integrated platform that manages sales, marketing and service automation.
Although we’d like to think that we would see a bad review coming, the truth is that most negative reviews blind side us.
Knowing how to engage with customers and handle reviews properly is key to your company’s success.
Customer service is always a tricky affair. It is especially so when it comes to hospitality and luxury hotels.
The one major reason that entrepreneurs today can travel the world while they work is simple: technology.
You are never going to please everyone all of the time. If you’re involved in selling any kind of product or service, you already know that.